What you actually buy when you outsource IT
Not "someone who fixes computers" — a team with defined roles, bought for the hours you need.
Cost follows headcount
Pay by headcount and module, so you are not funding idle capacity in quiet months or paying for recruitment and training.
Skills without headcount
Hiring, training, handover and cover for leave are our responsibility. You raise the request and review the outcome.
Response times in writing
Incident levels, response windows, on-site coverage and device caps are quantified in the service standard.
Records, backups, confidentiality
Asset records and inspection logs are kept on file, backups are put in place, and sensitive-data companies can sign a separate NDA.
| Compared | In-house IT hire | IT outsourcing (this service) |
|---|---|---|
| Cost | Fixed monthly salary plus social insurance, in busy and quiet months alike | Paid by module and headcount, adjustable with 15 days written notice |
| Hiring and handover | Long hiring cycles and gaps when someone leaves | Cover is the provider's responsibility, no gap |
| Skill coverage | Limited to one person's experience | Remote, on-site, senior, management and strategy roles on demand |
| Management effort | You handle rosters, appraisal and process design | A named consultant follows up, with SLA and inspection reports on file |
What each role solves
Understand the roles first, then choose modules — more useful than asking "how much" up front.
Remote engineer
Phone, remote desktop and email support for software faults, account setup, mail configuration and user guidance — most issues never need a visit.
On-site engineer
Per-visit or monthly visits for computers, printers, network gear and meeting rooms — work done in front of you and signed off on the spot.
Resident engineer
Fixed days per week or full time on site. Suited to offices with many devices and a lot of face-to-face communication.
Senior engineer
Specialist work on servers, networks, domain controllers, firewalls and development environments, by visit, hour or month.
Project manager / department lead
Coordinates projects, manages the team, sets SLAs and handles vendors so IT is owned by someone rather than discussed by everyone.
CIO / IT director-level consultant
IT strategy, digital transformation, information security framework and investment decisions — for groups or fast-scaling companies.
Pick what you need: service modules and prices
Every module can be bought alone or combined. Prices are pre-tax reference figures; Hong Kong engagements are settled in HKD.
Remote support
CNY 800–1,500 / month
Phone, remote desktop and email support, unlimited requests; 15–30 minute response for standard incidents.
Price detail
Pay-per-visit on-site
CNY 300–1,000 / visit
An engineer attends to fix faults: 2 hours minimum for a standard engineer, 2–3 hours for a senior engineer.
Price detail
Monthly on-site visits
CNY 2,500–9,000 / month
A fixed 2–4 visits per month, including remote support, scheduled inspections and system optimisation.
Price detail
Part-time resident
CNY 6,000–12,000 / month
1–2 fixed days per week on site, with remote support, monthly inspection and immediate response.
Price detail
Full-time resident
CNY 15,000–25,000 / person / month
On site throughout the working day with immediate response, remote support included.
Price detail
Senior engineer on demand
CNY 250–450 / hour
Servers, networks, domain controllers, firewalls and development environments, by visit, hour or month.
Price detail
Management consultant
CNY 12,000–30,000 / month
A project manager or department lead who coordinates projects, manages the team, sets SLAs and handles vendors.
Price detail
Strategy consultant
CNY 30,000–60,000 / month
A CIO or IT director-level consultant for IT strategy, digital transformation, information security and investment decisions.
Price detail
Recommended packages by headcount
Find the band you are closest to, then add or remove modules. Hong Kong engagements are settled in HKD at roughly CNY price x 1.1–1.2.
1–20 staff
A remote support + B pay-per-visit on-site
CNY 1,100–1,800 / month
HKD 1,200–2,000 / month. Daily issues handled remotely; an engineer attends only when hands are needed.
20–50 staff
A remote support + C monthly visits + F on demand
CNY 4,100–8,000 / month
HKD 4,500–8,800 / month. More devices and printer issues make scheduled inspections worthwhile.
50–100 staff
A remote support + D part-time resident + F on demand
CNY 13,200–23,200 / month
HKD 14,500–25,500 / month. Fixed days on site cover face-to-face work and sudden incidents.
100+ staff
A remote support + E full-time resident + F on demand + G management consultant
CNY 34,500–51,500 / month
HKD 38,000–56,500 / month. Someone needs to own IT and manage vendors.
Group level
A remote support + E full-time resident + G management consultant + H strategy consultant
CNY 69,500–116,500 / month
HKD 76,500–128,000 / month. For multi-site offices and companies that need a security framework.
Not sure which band fits?
Tell us your headcount, city and device scope, and we will come back with a suggested combination and a formal quotation.
Have an advisor configure itService standard
| Item | Standard |
|---|---|
| Standard incident, remote response | Within 15–30 minutes |
| Standard incident, on-site response | Within 2–4 hours (central Shenzhen) |
| Urgent incident, remote response | Within 5–15 minutes |
| Urgent incident, on-site response | Within 1–2 hours |
| Device cap | Up to 2 devices per person, ____ devices in total |
| Scope | Office computers, printers, servers / NAS, network equipment, R&D test equipment (per selected modules) |
| Data backup | Backup assistance; backup media provided by the client |
| Hardware parts | Charged separately; diagnosis and purchase advice provided by us |
Notes
- Prices above are pre-tax reference figures; the signed contract governs.
- If the provider is an individual, the client withholds VAT (3% levy, reducible to 1% until end-2027); if the provider is a company, 6% VAT applies and the provider issues the invoice.
- Modules can be added or removed during the contract term with 15 days written notice.
- Hong Kong engagements are settled in HKD against a separate HKD quotation.
- Companies handling sensitive data such as chip design or AI research are advised to sign a separate NDA.
Frequently asked questions
A Hong Kong company with an office in Shenzhen — how should IT be set up?
Up to 20 staff rarely need a dedicated IT hire; remote support plus pay-per-visit on-site service is usually better value. Add monthly visits at 20–50 staff, and consider part-time or full-time resident engineers above 50. Once you pass 30 devices, keep an asset register and schedule inspections.
Can a Hong Kong company get a mainland invoice? How is HKD handled?
Yes. A mainland entity issues a Chinese VAT invoice (6% for general taxpayers). Hong Kong engagements are settled in HKD at roughly the CNY price x 1.1–1.2, with the rate and settlement date written into the contract.
Our office is in Shenzhen and our data is in Hong Kong — what about compliance?
Classify the data first: keep customer personal data and financial records on the mainland where possible. Where transfer to Hong Kong is needed, complete the assessment or filing required by current cross-border data rules and keep records. For overseas business systems, use a cross-border leased line or compliant enterprise networking product obtained from a licensed carrier.
How is outsourcing different from hiring a part-time technician?
The difference is continuity, not skill. Outsourcing is company to company: response times, scope and handover documents are in the contract, so the service continues even if people change. A part-time technician depends on one person's availability.
We are about one year old — should we hire a dedicated IT person?
Under 30 staff with no in-house development, usually not yet: remote support plus on-demand visits covers daily issues and keeps budget for the business. The three things worth doing first are an asset register, company-owned accounts, and backups.
What is a reasonable monthly IT spend for under 20 staff?
With remote support plus on-demand visits, expect a monthly figure in the low thousands of CNY; adding monthly visits or a part-time resident moves it into the several-thousand range, depending on device count and response requirements. Start small and scale up with headcount.
Pay-per-visit or monthly — which suits a small company?
Choose per-visit if issues are rare and clustered; choose monthly if they are frequent or response time matters. Multiply your last three months of visits by the per-visit price and compare with the monthly fee, then take the lower one. Modules can be changed with 15 days written notice.
What happens in the first week?
Standard incidents get a 15–30 minute remote response and a 2–4 hour on-site response in central Shenzhen; urgent incidents are 5–15 minutes remote and 1–2 hours on site. The first week covers an asset inventory, account and permission review, and network and backup checks, followed by a risk list with remediation priorities.
Fifteen minutes is enough for a first proposal
Tell us three things: headcount, city (Shenzhen or Hong Kong), and the device scope to cover. We will come back with a recommended combination, a monthly budget range, and a formal quotation including an HKD version.
Teams in Shenzhen and Hong Kong usually get a response the same working day; Hong Kong companies can settle directly in HKD.
Register and we will send the package and quote
Four fields are enough: company, contact, phone or WeChat, and roughly how many staff. After submitting you can add us on WeChat for Work, where we send the quotation, schedule and inspection reports.